Contact Stones Crossing Water Restoration

How do you keep water damage from spreading before help arrives?

Before the crew gets there, your job is to keep people safe and keep the water from spreading, and the list below shows what's worth doing on your own.

• If the breaker panel is in the wet area, don't touch it. Stay on dry ground and let the crew or your electric utility deal with the power.
• Close the main water valve if you can't tell where the leak is. It's usually where the water line enters the house, often near the water meter.
• After a hard freeze, check exterior walls and the garage for wet spots before you turn the water back on.
• A floor drain that's pushing water up is a sign the sewer line is backing up. Keep that area closed off and avoid flushing toilets.
• Storm water usually gets in through window wells or the joint where the floor meets the wall. Move what you can to a dry room.
• Pick up anything that can wick water, like curtains touching the floor or boxes stored low. Small items are easiest to save if they come out early.
• The EPA recommends drying water damaged areas within 24 to 48 hours to prevent mold, so call as soon as the source is stopped.
• The Indiana Department of Insurance advises against permanent repairs before the insurance company's inspection, so stick to steps that stop the water and protect your things.

What will the team ask about your Stones Crossing home?

The first call takes a few minutes, and most of it is about where the water came from and how far it spread.

• What started it, if you know, like a burst pipe or rain coming in.
• What the water looks and smells like, which tells the crew whether it's clean or contaminated.
• Whether water is under the house in the crawl space as well as inside.
• When it started, even if it's a guess.
• Roughly when the house was built. Much of Stones Crossing went up in the 1990s to 2020s, and the age points the crew toward likely trouble spots.
• The name of your insurance company, if you've already decided to file.
• Whether you were able to reach the breaker panel.

Short answers are enough, since the crew will look at everything again in person.

What happens when the crew gets to your Stones Crossing home?

Their first job is the source. Once the leak or backup is stopped and the power is safe, they move on to how far the water went.

Next they map the wet area with moisture meters, because water travels under flooring and behind baseboards farther than it looks. Our crew takes the damage photos as they go and puts them into a photo report.

Our water restoration manager is IICRC certified. The IICRC is the standards body behind S500, its standard for professional water damage restoration, now in its Fifth Edition from 2021.

You'll see the photo report and the readings, and the crew will explain what they found so you can decide with your insurance company.

When you're ready to start, they pull out the standing water and set up air movers and dehumidifiers. Return visits track the readings until everything is back to dry.

How does the age of Stones Crossing homes change a water call?

With homes in Stones Crossing built anywhere from the 1990s to 2020s, it helps to know which decade yours came from. The mix in Stones Crossing includes ranch and two story homes. You'll find full basements and crawl spaces around town, and the crew plans the drying differently for each. Some parts of Stones Crossing sit low or near water, and outside water after a storm is handled differently from a plumbing leak. Pipes in outside walls and unheated garages are the ones most likely to freeze here in January and February. Mention any of this when you call, and the crew will plan around it.

Is your neighborhood in the Stones Crossing service area?

The Stones Crossing crew covers these neighborhoods:

• Enclave at Stones Crossing · built mostly in the 2000s to 2010s, basements are common
• Frances-Stones Crossing
• Flats at Stones Crossing
• Copper Chase at Stones Crossing
• Center Grove · homes from the 1990s to 2010s, basements are common

This number also takes calls from nearby Highland Park, Cobblestone, Heron Ridge, Honey Creek, Smokey Row Estates, Providence Green and Raintree Village. If your address is farther out, call the same number and the team will let you know whether a crew can make the trip. For details on the work itself, see our page on water damage restoration and basement flooding.

What questions come up before a call?